Terms of Use

1. About these terms

These Terms of Use (“Terms”) govern your access to and use of Furbaby Fashion (the “Service”), operated by Global Healing Project Ltd. By using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. The service

Furbaby Fashion provides AI-powered colour season analysis for pets and generates fashion imagery based on that analysis. The Service includes:

• Pet photo upload and AI colour analysis.
• AI-generated fashion and accessory imagery.
• Downloadable lookbooks and colour analysis cards.
• A public gallery of pet colour analyses.
• Email communications including monthly style inspiration.

3. Account and access

You may begin using the Service as an anonymous user. To unlock full features (colour palette, image generation), you must verify your email address. By verifying, you create an account and receive free credits.

You are responsible for maintaining the security of your account. You must not share your access or use the Service on behalf of others without their consent.

4. Acceptable use

You agree not to:

• Upload images that are not of real pets or domestic animals.
• Upload inappropriate, explicit, violent, or NSFW content.
• Attempt to circumvent moderation, rate limits, or credit systems.
• Use the Service to generate content that infringes third-party rights.
• Scrape, crawl, or bulk-download content from the Service.
• Reverse-engineer, decompile, or attempt to extract source code.
• Use the Service for any unlawful purpose.

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Credits and payments

New accounts receive 2 free credits upon email verification. Once your full color analysis is ready, 1 credit creates your first fashion image automatically, leaving 1 credit for another style. This automatic introductory image is limited to one per account. Each additional image you request uses 1 credit. Additional credits and subscriptions may be purchased via Stripe.

If you opt in to the Monthly Fashion Edit, we create one new image per opted-in pet each calendar month and send one combined email. Monthly edits do not use your credits. You can manage your preferences or unsubscribe at any time.

• Credits are non-transferable and have no cash value.
• Purchased credits do not expire.
• Credit refunds are handled on a case-by-case basis — contact us within 14 days of purchase.
• Subscription billing recurs monthly until cancelled.
• You may cancel your subscription at any time from your account or via the billing portal.

6. Physical products and refund policy

Personalised products and change of mind

Physical products (canvases, mugs, puzzles, phone cases, cards, pillows, etc.) are manufactured on demand by our print partner, Printful, and personalised with your pet's AI-generated artwork. Because each item is made to your specifications or clearly personalised, we do not accept a cancellation, return or exchange solely because you have changed your mind, to the extent permitted by the law that applies to your purchase. This exclusion is based on the item's personalisation, not simply because it is printed on demand. Your rights where an item is faulty, damaged or not as described remain unaffected.

Artwork previews and colour

The preview shown before checkout uses the prepared artwork for the product, size and, where applicable, frame you selected. Colours can vary reasonably between a screen and the inks and materials used for the finished item. These expected colour differences do not excuse a defect or an item that is materially different from its description.

Faulty, damaged or incorrectly described items

Furbaby Fashion handles claims for items that are faulty, damaged or not as described. Please contact us promptly with your order details and, where possible, photos that help us understand the issue. Photos are helpful but are not a compulsory proof format, and this request does not create a fixed reporting deadline. We will provide the repair, replacement, refund or other remedy required by the law that applies to your purchase.

Shipping

Products ship to supported countries only. Shipping availability and costs are shown at checkout. Delivery times vary by destination and product type. We are not responsible for customs duties, import taxes, or delays caused by carriers or customs authorities.

Your statutory rights

This refund policy does not affect your statutory rights. The following consumer protections apply depending on your location:

• United Kingdom — Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. The standard 14-day cooling-off period under the Consumer Contracts Regulations 2013 does not apply to goods that are made to your specifications or clearly personalised (Regulation 28(1)(b)).
• European Union— Under Directive 2011/83/EU (Consumer Rights Directive), the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (Article 16(c)). Goods must conform with the contract under Directive 2019/771 (Sale of Goods Directive).
• United States— Consumer protection laws vary by state. There is no federal right of return for personalised or custom-made goods. If an item arrives defective, you may be entitled to a remedy under the applicable state's consumer protection statute or the Magnuson-Moss Warranty Act.
• Canada — Provincial consumer protection legislation applies. Custom-made goods are generally exempt from cooling-off periods. Defective goods may be covered under provincial Sale of Goods acts.
• Australia — Under the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2), goods must be of acceptable quality, fit for purpose, and match their description. Consumer guarantees apply regardless of any store policy for goods that are faulty or not as described.
• Japan — Under the Consumer Contract Act and the Act on Specified Commercial Transactions, custom-made products are generally exempt from the cooling-off period. Defective goods are covered under the Product Liability Act.

If you believe you have received a product that does not meet the standards required by the laws in your jurisdiction, please get in touch and we will do our best to resolve the issue promptly.

7. Intellectual property

Your content

You retain ownership of the pet photos you upload. By uploading, you grant us a licence to process, store, and display your photos as necessary to provide the Service (including the public gallery, if enabled).

Generated content

AI-generated images are created for your personal, non-commercial use. You may share them on social media with attribution to Furbaby Fashion. Commercial use of generated images requires written permission.

Our content

The Furbaby Fashion name, logo, design, and original content are owned by Global Healing Project Ltd. You may not use our branding without permission.

8. Public gallery

Pets with completed analyses are made public by default and may appear in the gallery. You can set any pet to private at any time. Public pets may be viewed by anyone, including non-registered visitors. We may feature public pet profiles in marketing materials or social media.

9. AI-generated content disclaimer

All colour analysis and fashion imagery is generated by artificial intelligence. Results are for entertainment purposes and should not be considered professional colour consulting advice. AI-generated images may not perfectly represent your pet and are stylised artistic interpretations.

10. Watermarks

Images generated with free credits include a Furbaby Fashion watermark. Purchased credits or an active subscription produce unwatermarked images. Removing or obscuring watermarks from free-credit images is prohibited.

11. Limitation of liability

The Service is provided “as is” without warranties of any kind, express or implied. To the maximum extent permitted by law, Global Healing Project Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.

12. Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features at any time. Scheduled maintenance will be communicated in advance where possible.

13. Termination

You may stop using the Service at any time. You may request account deletion via our Get in touch form. We may terminate or suspend your account for violation of these Terms. Upon termination, your right to use the Service ceases immediately.

14. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on the site. Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Contact

For any questions about these Terms, Get in touch.

Global Healing Project Ltd
The Hermitage, 15a Shenfield Road
Brentwood, Essex CM15 8AG
United Kingdom